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Returns Policy and Process

 2020-03-09 01:55 PM by

RETURNS

We deliver high quality international brands in an unused state. However, in the event that you are not satisfied with your product, you may return it to us. Please keep in mind that for hygiene reasons we can not accept hair brushes, hair accessories etc other than where the product is defective or damaged en-route. We cannot accept returns if the products have been opened and are no longer in a re-saleable condition - all tamper seals, and original packaging need to be intact and in its original condition.

Purchases must be returned within 7 days of delivery. The items are your responsibility until they arrive back with us. All return costs are for your own account. A handling fee on return goods is not charged for at 10% or R150 minimum charge.

  • Should an item not meet with your satisfaction for whatever reason you may return the goods to HairCair Distributors within 7 days of receipt. You will then get a full refund less all direct costs incurred by HairCair Distributors associated with the order such as actual delivery costs. The goods must be returned with all packaging, documentation and be undamaged in any way.
  • You have 7 days from when the goods are received to cancel your purchase The goods must be returned to us in the condition they were despatched, complete with all packaging and in a re saleable state. The goods remain your responsibility until they are received and signed for by us.
  • If an unwanted product is returned and exchange for a different product, the customer will be charged or refunded any price difference plus return shipping.
  • HairCair Distributors cannot be held liable for any product that does not meet the clients expectations for any reason whatsoever
  • At HairCair Distributors we cannot accept returns on discounted or sale items unless the product is defective.
  • REFUNDS – in the case of an approved refund, HairCair Distributors will process the refund transaction internally within 5 working days of receiving product back into stock, and send the refund request to the banks. Please note that the banking time frames for a reversal can take up to 10 working days through the payment gateway.